Free Express Shipping Within Australia

FAQ


What are the shipping options?

We offer two shipping options in order to accommodate all requests. Our express shipping rate is free within Australia and takes about two working days to arrive. It is done with AUSPOST and we send you the tracking as soon as the parcel is shipped to you. The shipping times vary specially on holiday times as the demands are usually higher - so make sure you order before.

Depending on where in the world you are, the standard shipping rate is about $20 AUD and it can take up to a month to arrive. Express shipping is also available for a fee of $35AUD (shipping things from Australia is expensive unfortunately!). The express shipping option is via DHL and should arrive in under 2 business days.

Shipping times do not depend on us unfortunately and sometimes orders might take a bit longer to arrive.

 

Refunds/Returns?


For hygiene reasons we don’t accept returns of swimwear pieces. Our refund policy is very strict - if you have ordered more items by mistake (i.e. Ordered 2 instead of one of the same) we willrefund you for the extra piece.

 

What if my piece is damaged?

We review the items prior to shipping to make sure they are in perfect condition for our lovely customers, so it is very unlikely to happen that you get a damaged piece. If you do please contact us on inyoniswim@gmail.com so we can review it and come up with a solution.

 

What fabrics do you use?

We work with Santaconstancia, a renown Brazilian fabric manufacturer that develops our Light CO2 control fabric as well as the Fluity CO2 control. These fabrics are made with biodegradable 6.6 nylon and they are certified Lycra and Biodegradable.

 

Where is your swimwear made?

All of our swimwear pieces are made in Brazil, by a wonderful small manufacturing company that uses ethical and sustainable practices. We keep in touch and talk often.

 

Where is the Studio you based?

Currently based in Melbourne, Australia.

 

Is your payment process secure?

We use Shopify to process payments, a very secure and well-known payment processor brought to you by Shopify. We also use Afterpay, a modern payment method that allows you to pay in instalments.

 

Are you open to collaboration?
Of course! We do collaborations with women who have the same beliefs and aesthetic as us! So, if you believe our ethos align please contact us on our email inyoniswim@gmail.com

 

Any other questions?
Just send us a message via our Contact page and we will get back to you soon!